Urgent product defect correction for Accu-Chek  BGMs

Thursday, 12 Dec 2019


A product defect correction has been announced for Accu-Chek Guide and Accu-Chek Performa blood glucose meters due to battery problems in some devices.

Issued by manufacturer Roche Diabetes Care Australia in conjunction with the TGA, the correction notice says the power-related issues apply only to Accu-Chek Guide blood glucose meters with serial numbers below 92911000001 and Accu-Chek Performa meters with serial numbers between 68920000000 and 68925525056.

The company says the meters may:

  • Display E-9 Errors (indicating batteries need to be replaced); and/or
  • Unexpectedly display the low battery icon; and/or
  • Have short battery life; and/or
  • Not power on.

Users are advised to be vigilant for the issues and always have a spare set of high quality batteries and a back-up testing method available.

The company also provides detailed instruction on how to reset or restore the meters if they do not power on or if they display E-9 error messages.

It says work is underway to identify the root cause and the company has started to implement the appropriate corrective measures. inlcuding design improvements in new models to make the meters more robust against battery performance issues.

If replacing the batteries does not correct the situation, users are advised to contact the Roche Diabetes Care Enquiry line at 1800 800 535 to obtain further support.

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